Who should federal employees contact for detailed information about their benefits?

By Jeff Gill

Alright, let’s talk about figuring out your federal benefits. Because, let’s be honest, it’s not exactly the kind of thing anyone wakes up excited to deal with. But knowing who to talk to when you have questions? That’s half the battle. So, let’s break it down—no boring jargon, no stiff advice, just straight-up help like a friend giving you the inside scoop.



First Stop: Your HR Office


Your agency’s HR office is where it all begins. They’re like your personal benefits encyclopedia. Need to know how your TSP works? Wondering about your health insurance options or how your pension is calculated? HR is your go-to.


Think of them as the people handing out the instruction manual for your job’s benefits. Sure, they might not dive deep into tax strategies or investment advice, but they can explain the basics—and that’s a pretty solid start.


Pro tip: If you’re still working, make a point to chat with HR before you’re close to retiring. Don’t wait until the last minute when you’re trying to fill out forms in a panic.



OPM (The Big Guns)


The Office of Personnel Management (OPM) is like the mothership for federal benefits. If HR gives you the basics, OPM is where you go for the nitty-gritty details. They handle retirement processing, survivor benefits, and more.


Retired and need help with your pension payments? OPM’s your crew. They also manage your FEHB coverage (health insurance for retirees) and can help answer the big, complicated questions.


Just be ready to deal with some hold times if you call. Pro tip: Check their website first—it’s surprisingly helpful and might save you some time.



Your TSP Representative


If your questions are all about your Thrift Savings Plan, skip HR and go straight to the TSP website or hotline. They’ve got reps who specialize in all things TSP—withdrawals, loans, investment options, you name it.


The TSP website also has calculators and FAQs that are actually useful (for real), so don’t sleep on that as a resource.



Your Financial Advisor


If you’re looking for someone to connect all the dots—your TSP, your pension, your Social Security—this is where a financial advisor comes in. They can help you figure out how everything works together, how to optimize your benefits, and what makes the most sense for your goals.


Just make sure you find someone who knows federal benefits. You don’t want to explain what FERS is to your advisor—it should already be on their radar.



Social Security Administration


If Social Security is part of your retirement plan (and for most federal employees under FERS, it is), the Social Security Administration is your next stop. They can tell you how much you’re entitled to, when to start claiming, and how working in retirement could affect your benefits.


Schedule an appointment or use their online tools—they’re surprisingly user-friendly once you get the hang of it.



Fellow Employees or Retirees


This might sound unconventional, but sometimes the best advice comes from someone who’s been in your shoes. Got a coworker or retired friend who seems to have it all figured out? Ask them how they navigated their benefits.


They can share the real-world stuff—what worked, what didn’t, and what they wish they’d done differently. Sometimes, a casual conversation can be more helpful than any website or manual.



Don’t Be Afraid to Ask Questions


Here’s the thing: Benefits are complicated. You’re not expected to just know everything off the bat. That’s why there are people—HR reps, TSP experts, financial advisors—who are literally paid to help you.


Start with HR, check out OPM and TSP resources, and don’t hesitate to bring in outside help if you need it.



Final Thoughts


Figuring out your federal benefits doesn’t have to be overwhelming. It’s all about knowing who to ask and not being afraid to ask. HR for the basics, OPM for retirement details, TSP reps for your savings plan, and financial advisors to pull it all together.


You’ve worked hard for these benefits—don’t leave anything on the table. Take a deep breath, write down your questions, and reach out. You’ve got this!

Jeff Gill